Refund policy
Return & Refund Policy
At Flintey, we want you to be completely satisfied with your purchase. We sell high-quality, unique women's clothing to customers throughout the United States and offer a simple and customer-friendly return and refund process.
1. 30-Day Return Policy
You may request a return within 30 calendar days from the date your order is delivered.
We accept returns for eligible products whether the return is due to a change of mind, sizing concerns, or another reason, provided the product meets the return conditions described below.
There are no final-sale items at Flintey.
2. Return Eligibility
To be eligible for a return, the item must:
- Be returned within 30 calendar days of delivery.
- Be unworn and unused.
- Be in its original condition.
- Be free from stains, odors, makeup, pet hair, washing, alterations, or other signs of use.
- Include the original tags and packaging when applicable.
For hygiene and product-quality reasons, we may be unable to accept items that have been worn, washed, altered, damaged, or otherwise used.
3. Free Return Shipping
Flintey provides free return shipping for eligible returns.
Customers will not be responsible for the cost of standard return shipping for an eligible return.
To request a return, please contact us before sending any item back. We will provide the appropriate return instructions.
Please do not send a return to our business address unless our customer service team specifically instructs you to do so.
4. How to Request a Return
To start a return, please contact us at:
Email: Contact@Flintey.shop
Phone: +1 781-995-4132
Please provide:
- Your full name
- Order number
- Email address used to place the order
- Item(s) you would like to return
- Reason for the return
Our customer service team will review your request and provide return instructions.
5. Return Processing
After we receive your returned item, it will be inspected to confirm that it meets the return conditions outlined in this policy.
If the return is approved, we will process the refund to the original payment method used for the purchase.
6. Refunds
Approved refunds will be issued for the purchase price of the returned eligible item(s).
No restocking fee is charged.
Once Flintey processes your refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.
Original shipping charges, if any, are handled according to the applicable order and checkout terms. Standard shipping is currently offered free of charge for orders shipped within the United States.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please include your order number and, if possible, clear photographs showing the issue.
We will review the situation and provide an appropriate resolution, which may include a replacement or refund.
8. Exchanges
If you need a different size, color, or item, please contact us.
Exchange availability may depend on current inventory. If the requested replacement is unavailable, we can assist you with an eligible return and refund in accordance with this policy.
9. No Final-Sale Items
Flintey does not designate products as final sale.
Eligible merchandise may be returned within the 30-day return period, subject to the return conditions stated above.
10. United States Orders Only
Flintey currently sells and ships products to customers within the United States only.
This Return & Refund Policy applies to orders placed for delivery within the United States.
11. Contact Information
If you have questions about a return or refund, please contact us:
Flintey
40 Pine St
Lewiston, ME 04240
United States
Email: Contact@Flintey.shop
Phone: +1 781-995-4132
Website: Flintey.shop
We are happy to assist you with your return or refund request.