FAQs

Frequently Asked Questions

Welcome to the Flintey FAQ. Below you will find answers to common questions about our products, orders, shipping, returns, refunds, and customer service.

1. What does Flintey sell?

Flintey is an online women's clothing store offering high-quality, unique women's clothing for customers throughout the United States.

2. Where does Flintey ship?

We currently ship orders to customers within the United States only.

At this time, we do not offer international shipping.

3. Is shipping free?

Yes. Standard shipping is free on all orders shipped within the United States.

4. How long does delivery take?

Our estimated standard delivery time is 5–8 business days after your order has been processed and shipped.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

5. How can I track my order?

Once your order has shipped, tracking information may be provided when available.

If you need help checking your order status, please contact us with your order number and the email address used to place your order.

You do not need to download an app to contact us about your order.

6. How long do I have to return an item?

You have 30 calendar days from the date your order is delivered to request a return.

7. Is return shipping free?

Yes. Flintey provides free return shipping for eligible returns.

Please contact us before sending an item back so that we can provide the appropriate return instructions.

8. Do you charge a restocking fee?

No. Flintey does not charge restocking fees.

9. Are any items final sale?

No. Flintey does not have final-sale items.

Eligible products can be returned within the 30-day return period, subject to the conditions described in our Return & Refund Policy.

10. What condition must an item be in to be returned?

Returned items should generally be:

Unworn and unused.
In their original condition.
Free from stains, odors, makeup, pet hair, washing, alterations, or other signs of use.
Returned with original tags and packaging when applicable.

Please contact us if you are unsure whether your item qualifies for a return.

11. How do I request a return?

To request a return, contact us at:

Email: Contact@Flintey.shop
Phone: +1 781-995-4132

Please include your order number, the email address used for your purchase, and the item(s) you would like to return.

Our customer service team will provide the appropriate return instructions.

12. How will I receive my refund?

Once your returned item has been received and inspected, an approved refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

13. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide your order number and photographs of the product or packaging when possible.

We will review the issue and work with you toward an appropriate resolution.

14. Can I exchange an item?

If you need a different size, color, or item, please contact us.

Exchanges depend on product availability. If the requested replacement is unavailable, we can assist you with an eligible return and refund.

15. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at Contact@Flintey.shop.

We will make reasonable efforts to assist, but changes or cancellations may not be possible once an order has entered processing or shipment.

16. What payment methods do you accept?

Available payment methods are displayed securely during checkout. Payment processing may be handled by third-party payment providers.

17. Is my personal information secure?

We take reasonable measures to protect customer information and use appropriate service providers to process payments, fulfill orders, and operate our website.

For more information, please review our Privacy Policy.

18. Do I need an account to place an order?

If our checkout allows guest purchases, you can place an order without creating a customer account. The available checkout options will be displayed when you place your order.

19. How can I contact Flintey?

Our customer service team is available to help with questions about products, orders, shipping, returns, and refunds.

Flintey
40 Pine St
Lewiston, ME 04240
United States